The warranty period for you goods will be specified in the product listing. If you are unsure just email us and we can clarify the warranty period. The Scintex warranty covers against manufacturing fault only. If the product is found to be misused or neglected the product warranty will not apply. Some Scintex products require assembly (sometimes by a licensed electrician) or fitting of the products to your vehicle or project. It is assumed on purchase that you have the necessary skills to perform such tasks. If an item is damaged during freight to the customer the item will need to be returned and a claim lodged with the courier responsible. Scintex is not liable for the cost of return freight in this instance. Scintex is not liable for any damage caused as a result of misuse of our products. All freighting of goods for warranty and returns is the responsibility of the buyer, including return of goods under warranty. By accepting delivery of the goods you are agreeing to the conditions of the warranty.
IMPORTANT: For all contact regarding Warranty & Return claims please email: firstname.lastname@example.org
For full Terms & Conditions of Sale please see Terms.
8.1 It is assumed on ordering Goods that the customer has the necessary skills to perform assembly and installation or will engage a qualified professional to perform such tasks.
8.2 The Company is not liable for any damage caused as a result of misuse of our products.
8.3 The Company is not liable for the cost of return freight for Goods in any circumstance unless an incorrect item was delivered to the Customer.
8.4 Warranty & Returns claims are 'Return to Base'.
8.5 If no manufacturing fault is found with the returned product the customer will be liable for a $40 inspection fee to cover the technician's inspection time. Any additional costs associated with the warranty inspection will be charged to the customer.
8.6 All return freight to the customer regardless of whether a manufacture fault found or warranty claim approved is the responsibility of the customer.
8.7 Goods found to have a valid warranty claim for minor fault will be repaired or replaced.
8.8 In some instances returned goods will need to be returned to Company’s supplier or the manufacturer for warranty assessment. In these cases claims may take longer to resolve than normal. The Company is not accountable for any delays in warranty processing caused through this process.
8.9 All returned goods must be accompanied by a Warranty & Returns form as well as original proof of purchase. Goods returned without proof of purchase and a completed Warranty & Returns form will not be assessed.
8.10 Warranties will only apply to the original Customer who purchased the Goods. The Company will only engage in warranty discussions with the original Customer.
8.11 Any form or tampering, disassembly or attempted repair without prior written consent from the Company will void the warranty for the Goods.
9.1 No order may be cancelled, modified or deferred without the prior written consent of the Company (which is at the Company’s sole discretion). If such consent is given it is, at the Company’s discretion and will be subject to the Company recuperating all losses including but not limited to, technician time, goods preparation time and administrative costs.
9.2 A restocking fee applies to all cancelled or returned orders at a rate of 25%. For special order Goods the Company reserves the right to increase this restocking fee where additional costs are incurred, including but not limited to Goods specifically imported or ordered to fulfil a Customer’s order.
9.3 For goods to be considered for a refund they must be returned within 14 days of purchase and be completely unused. If they cannot be resold the goods will not be eligible for a refund. Refunds will not be made for change of mind.
9.4 Refunds will only be processed back to the Bank account, Credit Card or PayPal account that was used to pay for the item.
10.1 Our technical advice is provided to our best knowledge, experience and free of charge.
The customer is obliged to apply due diligence in verifying applicability of
our advice to the Customer’s special conditions of production or application.
Concerning our technical advice we accept no liability for damage or loss caused by Goods supplied and technical advice given.
Due to the weight and size of machinery Scintex offers a manufacturer parts warranty only. In the case of a manufacturing fault the necessary parts will be supplied to the Customer. If the Customer wishes to return an item for warranty assessment all freight to and from the Scintex warehouse is the responsibility of the Customer.
* No exceptions will be made to the Warranty & Returns policy stated here.
Under Australian Trade law you are entitled to return your goods within 'a reasonable period of time'. Scintex will allow you to return your goods for a refund within 14 days of the invoice / purchase date. The goods must be returned in saleable condition, this includes all packaging in good order. Shipping costs incurred by Scintex will not be refunded. Return shipping cost is to be covered by the customer.